Can your provider do all this?

Thinking of setting up a pet health plan or wondering how you can improve your existing plan’s performance?

Simplyhealth Professionals may be the biggest provider of pet health plans in the UK, but that doesn’t mean we sit back and rest on our laurels. Meeting your needs is at the heart of all we do.

Here are just some of the ways Simplyhealth partners with and supports practices…

1. Training inspiration

We provide training at your premises as part of your membership with us – and it’s not just limited to making the health plan work. In a recent survey*, 50% of practice partners said they value and would be prepared to pay for external training in areas such as marketing and client retention – training that we provide to practices with Simplyhealth health plans. Our offer also includes training in customer service, communication and influencing skills. It’s tailored to meet the needs of your team – helping them to grow and develop – because we’re aware that when you have great people, you want to do all you can to retain them. It’s a tried and tested approach, and you can expect to see an uplift in new health plan joiners in the period immediately following your team’s training.

2. Work-life balance – we lift your load

We understand that you want to experience the benefits a health plan brings, but don’t want it to add to your existing heavy workload. That’s why we automate many of our processes, allowing you to self-serve and sign up pets easily and quickly in the waiting room using our online portal.

3. Supporting clients, freeing resources

Once you are part of the Simplyhealth family, your clients can call us directly with any question about their health plan, reducing the burden on front of house and freeing up time to spend on priority areas.

Queries are dealt with professionally and efficiently, and we are fully compliant with all legislation and good practice – making us a reliable extension to your trusted team.

4. Achieve financial health

One of the outcomes of a successful health plan programme is a regular return on the balance sheet. That dependable income stream allows you to make more reliable decisions about the future of your business.

It is also something that every investor or lender likes to see, so if you are set to extend your premises, increase the size or expertise of your team, or change direction, your health plan can act as a stepping stone. Your business development consultant will work with you to meet all your business objectives.

5. You are in the driving seat

You understand your clients best, so you decide what your health plan includes. We’ll help guide you using our collective experience of health plans from all over the country.

And when it comes to pricing it at just the right level, we know what makes for a competitive, attractive and profitable offer, and can provide you with all the advice you need to make sure you get it right first time. Your business development consultant will meet with you, at least annually, to review the performance of your health plan and work with you to make sure your income and business outcomes are being met.

6. Supporting well-being

The mental wear and tear of working in veterinary practice is well documented. At Simplyhealth, we feel it is important to support the health of people as well as pets. So, now we can provide practices with Optimise health plans that provide a range of health and well-being benefits to employees.

The plan aims to deliver better results for employees and employers. It includes a free myWellbeing service, which provides a 24/7 telephone GP service and access to a counselling and advice helpline. There are also online resources and cashback on health checks to ensure all staff have access to expert mental and physical health support when they need it most.

7. Marketing support

As standard, we will work with your practice to help launch your pet health plan through agreed marketing support, ensuring you achieve that professional finish and don’t experience launch delays or up-front marketing costs.

It doesn’t stop there either, with a range of support materials, emailers, social posts, literature and tools that save you hundreds – if not thousands – of pounds, and help you retain existing clients or reach prospective clients.

Look at the evidence…

You make evidence-based decisions when it comes to an animal’s welfare every day. Shouldn’t your business decisions also be based on evidence that any partners you open your business up to will bring the returns you need?

Those returns are not just one-dimensional – a well-funded practice, set up to also support staff with their development and well-being is likely to experience better results in terms of staff retention and attract the best recruits.

We believe in the value of face-to-face conversations, so our partner practices also benefit from expert guidance from our team of Simplyhealth business consultants. You can talk to us without obligation – whether you are pondering making a switch, setting up plans for the first time, or wondering how to benefit more from your health plan.

We’ll share what we know, and look to build a positive and long-term relationship. Just telephone us on 0800 587 2581, Mon to Fri: 9am-5:30pm, or email us at vetspracticesupportqueries@simplyhealth.co.uk – we’d love to make a connection.

*Survey of 206 veterinary surgeons (assistants), qualified for more than one year and whose workload comprised 75% small animal were questioned. February 2019.