Tag: Clients
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Is the grass greener?
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My classmates and I recently reunited at our beloved university to celebrate joining the profession as qualified vets around a year ago. While there we attended a CPD event based around managing difficult situations as a new grad, be that with clients, colleagues or bosses. While the scenarios were entertaining, they also highlighted aspects of…
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Reflecting on the good moments
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As me and my (non-vet) partner sat down for a rare mid-week breakfast together, I made an offhand comment about “having” to vaccinate 15 puppies that day. “What do you mean ‘have to’?” was his response. “Most people would love that, and you get paid for it.” I considered this – and, while I’m more…
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Millennium baby
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I qualified in 1999 and, because I drew the short straw and was a new graduate, I saw in the millennium with a friendly little Yorkshire terrier as it recovered from a seizure. I’ve spent New Years’ in worse company. Although the idea seems almost inconceivable to me, 1999 was actually a long time ago…
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Importance of pet MOTs
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The annual vaccination appointment is important for a number of reasons, there’s no denying that. However, it should be considered an annual health check or pet MOT, as many owners like to put it, rather than a yearly visit to the vets – a distinct difference exists. By law we have to take our cars…
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Mr Management
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There’s a scene in one of my favourite TV shows of all time, The Wire, in which soon-to-be mayor Tommy Carcetti is talking to one of Baltimore’s past mayors about what to expect in the job. Being a mayor, the older veteran explains to Carcetti, involves eating “bowls of sh*t”, one after another, day after…
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Clients who reveal a little too much…
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We can have very close relationships with our clients – and it is lovely when we do. The element of trust means they can share their hopes and fears for their pets, and also share the parts of their lives that help or hinder them in caring for their pets. I appreciate it when a…
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Seven – the magic number?
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The veterinary community is changing. We are gradually moving towards a world of better work-life balance. Rotas vary massively from practice to practice, and even within practices, depending on particular species bias. One way some practices are adapting rotas is using a seven-day working week. The knee-jerk reaction is often negative – especially when we…
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An unrecognised reliance on technology
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It’s surprising how much we rely on the internet and associated technologies. In fact, you don’t quite realise how much it helps until you find yourself without it. I experienced a weird widespread internet fault. I’m not sure if it was localised to to my geographical area, but, for a few hours, neither my mobile…
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The importance of pre-purchase nurse clinics – the missing piece?
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It is a renowned fact among the veterinary profession that the number of brachycephalic breeds in rehoming centres is soaring. As veterinary nurses it needs to be our role to educate owners-to-be on which breed of dog is the most suitable for their circumstances. This allows owners to make informed decisions when opting to either…
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Two things you probably already knew about pathologists (but I didn’t)
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A few years ago, after spending a decade and a half in general practice and possibly inspired by watching a lot of Quincy, M.E. – when I was too young to know any better (incidentally, does anyone know how old we have to get before we do know better about things? I’d like to be…