Tag: Clients
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DO look a gift horse in the mouth
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If you don’t come from a “horsey background” (like me) then the equine side of the vet course can feel a little overwhelming. From a different number of ribs and guttural pouches to the inability to vomit, horses have an abundance of clinical differences to our smaller patients, and so (quite rightly) often need to…
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Diagnose or not?
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The news of Twitter’s sale to Elon Musk has me hoping that all the good stuff on Twitter can remain, and the bad stuff will go… we will see. But recently there was a lovely twitter chat involving @LucyRTyne and @Binky_2301 and more about how to feel if a client uses social media to air…
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A difference of opinion
I’m only a few short weeks into my final-year rotations at the University of Bristol’s Veterinary Referral Hospital, but I already feel like I’ve learned a lot: DOPs aren’t as scary as I’d built them up to be in my head. It does get easier to navigate your way around the hospital with time (and…
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Mental health and self-care in our veterinary nursing community
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As Veterinary Nursing Awareness Month nears its end, the appreciation I have as a vet for hard-working nurses worldwide remains endless. You are compassionate and empathetic, counsellors to distressed clients, shoulders to cry on, advocates for pets and a vet’s most reliable comrade. Together, we have the power to save and better the lives of…
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How to handle a disgruntled client
When the unexpected occurs and patients come through our emergency clinic doors, we will often face times when owners become very difficult to deal with. Understanding where they are coming from may help diffuse the situation, but not unless you have good communication skills. It’s very a very natural response to become defensive when someone acts…
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VN tips: client communication
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While we know nurses join the veterinary profession for their love of animals, there is so much more to their job description. Veterinary nurses wear many hats covering so many important roles within the clinic. As with veterinarians, client communication is a vital component of their job and can often be one of the most…
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Social media, pt 4 – content creation
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Goals, targeting and platform are really important, but the most important aspect is, of course, content – what will you actually say and will your audience see it? Generating content can be really time-consuming, but one thing I’ve learned is I tend to overthink it – a simple image or short video can really speak…
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Social media, pt3 – choosing the right platform
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Understanding which social media platform will work for your practice really depends on your key audience and the type of content you want to share. Loads of social media platforms exist and I sometimes find I’ve just got the hang of one, only to be encouraged to try a new one. It’s easy to get…
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Social media – getting your practice online
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For the next month, I want to move away from the clinical and medical aspects, and focus on some other demands and challenges part of everyday veterinary life. So, over the next four weeks, I will look at the main considerations when planning social media campaigns for your veterinary practice. As a director of a…
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Inflamenza
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After last month‘s blog on a portmanteaus, it reminded me of another client-derived term that, again, didn’t need too much explanation. It was a complex presentation on an OOH shift – the patient had been seen at their own vet earlier in the day and had received two injections. The original presentation was for being…