Tag: Clients
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Mixed new grads
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As a student, I remember sitting in the passenger seat of a farm vet’s car on the way to a cow caesarean, desperately trying to remember anything he might ask me about calvings. Instead, he quizzed me on the top 10 small animal emergencies. I think he was trying to reassure me that not many…
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OSCE alternatives?
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Any education process has always been in a state of change; it’s the one thing you can guarantee. While I know this causes stress, it’s worth focusing on what the educational process is aiming to achieve. In particular, with OSCEs, its aim is to ensure you are a safe and competent practitioner – for you,…
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Covideo killed the radio star
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While I try and keep these blogs as supportive, informative and educational as possible (I promise I do!), sometimes a little fun is required. During lockdown I marvelled as my clinical colleagues stepped up to continue providing for our patients, and I know this has been hard – shifts extended, clients more stress than usual,…
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Connection: step seven
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Before discussing the final element of building connections with clients, let’s recap what this series has explained so far: Our clients need to feel four things if we want complaint-free consults with optimum buy-in and compliance: Connection, Trust, Reassurance and Clarity (CTR-C). And our mnemonic for connection is: IS IT CHE(esy?) – Set your Intention, Smile, Introduce yourself, Touch,…
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Connection: steps five and six
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The right intentions, a friendly smile, a warm introduction and appropriate touch – four easy ways to help you foster connection with your clients, as described in the previous post. This part will look at two more common-sense strategies to help you forge fast bonds with your clients and ensure problem-free consults: finding common ground with your…
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The borrowers?
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Having written on what I see as the perils of the popularity of “borrowing” pets via apps and websites, I was saddened to see that, with the COVID-19 puppy boom, these are now being seen as a “normal” alternative to doggy day care. A sad narrative of puppy farm dogs with behavioural issues and ill…
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Connection: steps one to four
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In the previous post I told you about my mnemonic to help me remember the seven tools we can use to help us connect with our clients: IS IT CHE(esy). Intention, Smile, Introduction, Touch, Common ground, Humour and Empathy. Let’s look at the first four. Setting your Intentions Is it easy to always be the kind…
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Connection: is it cheesy?
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In my previous post, I listed four key feelings that clients need to experience in their dealings with us if we want to achieve great client relationships. In this part, we’ll start by looking more closely at the first of these four feelings – connection. Foundations Connection serves as the foundation the entire relationship will…
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The problem-free consult
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Earlier this month, I closed a big chapter of my career when I sold my shares in the emergency clinic I started almost a decade ago. Any big change lends itself to a period of reflection, and I’m enjoying looking back at what I’ve learned from the experience as an emergency veterinarian and team leader.…
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Seaside welfare
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Warm weather and cool breezes mean living by the beach in summer can be a lot of fun. However, there is always an animal welfare situation to consider, and it’s not just about overheating pooches on the beach. A video of a child harassing a seal was shared online recently. Thankfully, many of the comments…