Tag: Clients
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Sustainable veterinary
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Having recently attended a talk from Davies Veterinary Specialists regarding its environmental initiatives, I felt that both I personally, and many veterinary practices out there, could be doing a lot more to be “greener”. In a recent BVA Voice of the Veterinary Profession survey, it was found 89% of members think vets should play a…
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With teeth marks
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Christmas blog number two, and what is there left to consider after the chocolates of last time? Well, this is going to focus on the issues around turkeys. Huge, frozen turkeys – the symbol of all that is wrong with the festive season. A species defined by a single day. As I write this, thousands…
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Two cats: a tale of diametric treatments
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I thought I would take well to emergency work; I’m a night owl, and when animals crashed or bled in general practice I kept my cool and worked logically, but quickly, to discover the problem and fix it – or at least, attempt to. I had recently left my post as clinical director, and picking…
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Managing client expectations
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After last month‘s look at consent and jigsaw identification, I thought it would be good to share something I edited out of that blog. Namely, besides navigating the law and the code of conduct, you also need to manage clients’ expectations of how you use their case online. Firstly, I’ll say you can run a…
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Are you firework ready?
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The season of terror will soon be upon us, and by that I don’t mean Halloween – I refer, of course, to the dreaded Bonfire Night, and the influx of owners requesting a magical cure for their dogs’ noise phobia. We’re all guilty of losing track of time, but this time of year particularly seems…
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Lack of diversity in the veterinary profession is everyone’s problem
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It is heartening to see the need for diversity in the profession getting some airtime and column inches of late. Discussion of the issue is long overdue, but has this led to progress? Let’s be frank. Look around you – in your vet school class, your workplace, your boardroom and your practice. I’m going to…
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The big C
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I spend much of my working life looking for it, identifying it, and discussing it. My personal life has already been touched by it, and there’s a not inconsiderable chance it will kill me some day. News organisations neatly divide every object in the world into something that will either cure or cause it or,…
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Unable to escape
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As I scrubbed flea tablet-induced cat vomit from the floor for what felt like the hundredth time, I thought maybe I should just learn my lesson and do battle with spot-ons instead, no matter how much my cats scowl at me for days afterwards. Or, worse still, I could try a collar, but I suspected…
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Dishing the dirt on anal glands
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It’s strange that the second thing people always say when they hear you’re a vet (the first is generally to inform you how much money you’re earning) is “oh my goodness, do you have to stick your arm into a cow?!”, as if it is the most disgusting thing another human could possibly do. That…
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Ludicrous layouts: no space for anything and everything out of place
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I’m probably going to come over all “feng shui”, but working in some different spaces recently has got me thinking about how we choose where things go in the veterinary clinic – especially in converted buildings that were never intended to be a veterinary practice. Do we really “choose” where things go, or do we…